We trade as Save the Date. The ‘Hirer’ is any person or company who hires or has agreed to hire Goods from the Company. ‘Goods or equipment’ means goods provided by the Company in accordance with the Company’s standard Terms and Conditions of hire.
Acceptance of Conditions
The customer’s acceptance of goods on hire implies acceptance by signing and agreeing to our Conditions of Hire as given below.
Retention of Title
All goods remain the absolute property of the company and the customer undertakes not to sell, offer to sell, assign charge, pledge or underlet, lend or otherwise deal with the products unless agreed otherwise with the company.
A 30% non-refundable deposit is required to reserve your booking with us of which will be deducted on the invoice.
Day of Setup
On the day of setup, we will require all linen on the tables ready for us to dress the tables. If you are using the same function room for both your Ceremony and Reception, you will need to arrange with the venue setup of the table items after the ceremony. We are unable to wait until the ceremony is finished to dress the tables unless pre-arranged with us. We are unable to un-stack or arrange chairs at your venue. This something you need to sort with the venue before our arrival. If there is an issue an arrangement will be made prior to the event.
Cover Loss or Damage of Hired Equipment
The Customer assumes complete responsibility for loss of or damage to the hire products (Other than fair wear and tear) from the time the equipment is collected or delivered at the venue/premises, until it is collected. The charge will be the cost of replacing the equipment with new stock.
Payment for Damaged or Missing Items
By accepting the booking form you are happy for us to retain the damage deposit collected beforehand for any missing/damaged items at replacement cost. Your details will be deleted from file as soon as the items are returned complete and undamaged or after payment has been taken. If you are able to send any missing items back we will be happy to refund you. We strongly recommend that you check the items before they are collected and sign them off when the driver comes to the venue, if you are unable to do this we will check the items and our decision is final.
Manzanita Tree’s & Ostrich Feather Decorations
When hiring either the Manzanita Tree’s with Crystals or any decorations that require Ostrich feathers, we do stress not to let your guests remove any of the items from the display. All of the items on the displays are counted before we leave and will be recounted when we come to pick the goods up. Anything missing will be taken from the security damage deposit.
Hire Charges – Period of Hire
The hire charge for the products commences from the time that we dress the venue, and continues until the equipment is collected.
The full balance is due 3 weeks prior to your event date and an invoice will be sent 6-8 weeks in advance. Once the invoice has been paid we cannot issue refunds on any items that are no longer required but can exchange items subject to stock. Cancellation will result in the forfeit of the deposit or full amount 3 weeks prior to the event. If full payment has not been made 4 weeks prior to the event we reserve the right invoice in full for loss of work.
Cancellation will result in the forfeit of the deposit or full amount 3 weeks prior to the event. Cancellation must be made in writing via firstname.lastname@example.org we will reply to you sending a confirmation of cancellation so if you don’t hear from us we haven’t received your cancellation.
Hire of Goods
Linen products may be subject to small light marks as with being a hire product along with other hired items may have slight scratches, some of these items are not always new so will have a slight wear and tear.
Any discrepancies with an order must be notified within 7 days after the event. Any discrepancies that are not notified during this period will be exempt from any credit/refund.
Adverse Weather Conditions
We cannot accept responsibility for any of our items that are used outside should they be damaged, soiled or affected by weather conditions after we have left them – Examples are; Aisle Runners getting wet & badly soiled (There may be an additional cleaning fee should the item be badly soiled or charged at replacement cost in the event cleaning fails), Outside gazebos where fabrics are affected by wind or rain. Swagging & Draping are intended as temporary constructions, severe weather conditions may affect the completed look. In the event of adverse conditions, it is Bows Hire’s sole discretion on all outside decor if to provide the hired items due to potential damage and safety. Therefore, no refunds are given for any items not used under such incidences or should be affected by weather.
Cancellation Due to Adverse Weather
In adverse weather conditions such as Snow & Ice, it is Save the Date’s decision not to deliver/setup hired goods to the venue if it jeopardises the safety of our staff. Save the Date will endeavour to get the hired goods to the venue and exhaust every option that is available before cancellation of the booking. It is the responsibility of the hirer to make sure the hired goods are insured for such incidences. As a gesture of good will, we would be happy to move the event up to 6 months subject to availability.
We do hold a damage deposit of £100 while the goods are out on hire. If anything were damaged or missing from the event we will automatically take replacement costs of the item/s from payment and send a receipt for this along with the description of the item/s missing/damaged. If the item/s can be returned back complete and undamaged we can refund you for those items.
Termination of Liability
The Company shall be relived of all liability for obligations incurred to the Hirer and any other third party.